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Welcome to British Craft Studio. These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this site and/or placing an order, you agree to be bound by these Terms & Conditions.

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1. About Us

British Craft Studio is an online-only business registered and based in the UK as BritCraft Studio Limited, company registration no: 16545085.

 

 

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2. Use of Our Website​

  • You must be at least 18 years old or have permission from a parent/guardian to use this website.

  • You agree not to misuse our website or use it for unlawful purposes.

  • We reserve the right to update, change, or withdraw parts of the site at any time.

 

 

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3. Products & Orders

  • All product descriptions, images, and prices are accurate to the best of our knowledge, but small variations may occur as many items are handmade.

  • Placing an order constitutes an offer to purchase. Orders are accepted once payment is confirmed and you receive an email confirmation.

  • We reserve the right to refuse or cancel any order (e.g., due to stock errors, payment issues, or suspected fraud).

 

 

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4. Prices & Payment

  • All prices are listed in GBP (£) and include UK VAT where applicable.

  • Payment must be made in full at checkout before an order is processed.

  • We accept major credit/debit cards and other payment methods as shown at checkout.

 

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5. Shipping & Delivery

  • We aim to dispatch all orders within 2–3 business days.

  • Delivery times are estimates only and may vary due to postal delays or circumstances outside our control.

  • Full details are provided in our Shipping Policy.

 

 

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6. Returns & Refunds

  • You have the right to cancel your order within 14 days of receiving it, in line with the Consumer Contracts Regulations 2013.

  • Items must be returned unused, in their original condition, and within 14 days of notifying us.

  • Certain items are exempt from cancellation or refund (e.g., personalised/custom-made items, digital products, perishable goods).

  • If an item is faulty or damaged, please contact us at hello@britishcraftstudio.com within 30 days.

  • Full details are provided in our Refund Policy.

 

 

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7. Intellectual Property

  • All content on this site, including images, text, logos, and designs, is the property of British Craft Studio and is protected under UK copyright and intellectual property laws.

  • You may not copy, reproduce, or distribute any content without prior written permission.

 

 

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8. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

  • Nothing in these terms excludes our liability for fraud, death, or personal injury caused by negligence.

 

 

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9. Privacy & Data Protection

  • We respect your privacy and handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.

  • For details on how we collect, store, and use your data, please refer to our Privacy Policy.

 

 

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10. Governing Law​

  • These Terms & Conditions are governed by and interpreted under the laws of England & Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the English courts.

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11. Contact Us​

If you have any questions about these Terms & Conditions, please contact us at:

📧 hello@britishcraftstudio.com

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Last updated: 20 August 2025

Our
Terms & Conditions

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